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Shipping terms:

 

As we applicate the same prices for our delivery service on our website www.lunchshop.lu as for pick-up in our shop at 36 rue Philippe II L-2340 Luxembourg without any price increase for delivered goods, i.e. prices in our shop correspond to prices of our delivery service, a minimum ordering amount must be reached for our delivery service, and we charge a participation in shipping costs for orders of small amounts. From a certain amount of order, delivery is free of charge (see here-below). 
 
The calculation of the participation in shipping costs also depends on the area of delivery (zone), as well as on the size of the company (customer) that we deliver to, because it is certain that employees of a company where several dozens of people daily order, even for small amounts, will not be charged a participation in shipping costs than employees of companies where two to three persons order from time to time.
 
1) There are 4 delivery zones corresponding to the zip code of the delivery address of the customer (applicable prices for each zone are listed a little bit further here-below):
 
a) Zone A (centre of Luxembourg-city)
b) Zone B (Kirchberg, Cloche d'Or, Gare, Merl, Belair, Hollerich, Limpertsberg, Findel, Sennigerberg, Z.I. Contern, Z.I. Munsbach)
c) Zone C (Bonnevoie, Pulvermühle, Schleifmühle, Verlorenkost, Grund,Clausen, Pfaffenthal, Cents, Fetschenhof, Hamm, Kalchesbrück, Cessange, Gasperich, Howald, Kockelscheuer, Neudorf, Rollingergrund)
d) Zone D (Beggen, Dommeldange, Eich, Mühlenbach, Z.I. "Am Bann" Leudelange)
e) ZONE E (Bertrange, Strassen, Findel) for the moment not available, but on project for future deliveries
 
In order to know the zone into which your delivery address is classified, you can consult the list on the vertical menu "Delivery area". Accourding to your zip code, our system automatically detects the zone in which your delivery address is situated, and automatically calculates the eventual participation in ahipping costs. Therefore it is important that you correctly indicated your zip code under a standard format while registering to our website. This standard format is exclusively composed of numbers (without any L-... !!!), i.e. : if the zip code of your delivery address is L-1415 for example, than you simply have to indicate the number 1415 under "Zip Code". For customers where our system is not automatically detecting the zone according to the indicated zip code, we will inform them by e-mail of the classification of their zip code into one of our delivery zones.
 
Here-below is a synoptical chart of all zones with their corresponding minimum amount of order, participation in shipping costs, as well as the amounts from which onwards delivery is free of charge:
 

ZONE

A
(minimum = € 10.-)
B
 (minimum = € 12.-)
C
(minimum = € 15.-)
D
(minimum = € 20.-)
E
(minimum = € 25.-)

 

Participation

Participation

Participation

Participation

Participation

Order from 
€ 10 - € 14,99

2,00 €

 

 

 

 

Order from 
€ 15 - € 19,99

1,00 €

 

 

 

 

Order from
€ 20 and more

free of charge

 

 

 

 

Order from 
€ 12 - € 15,99

 

2,00 €

 

 

 

Order from
€ 16 - € 19,99

 

1,00 €

 

 

 

Order from 
€ 20 and more

 

free of charge

 

 

 

Order from
€ 15 - € 19,99

 

 

3,00 €

 

 

Order from
€ 20 - € 24,99

 

 

2,00 €

 

 

Order from 
€ 25 - € 29,99

 

 

1,00 €

 

 

Order from
 € 30 and more

 

 

free of charge

 

 

Order from 
€ 20 - € 26,99

 

 

 

3,50 €

 

Order from 
€ 27 - € 32,99

 

 

 

2,50 €

 

Order from
€ 33 - € 39,99

 

 

 

1,50 €

 

Order from 
€ 40 and more

 

 

 

free of charge

 

Order from
€ 25 - € 29,99

 

 

 

 

4,00 €

Order from
€ 30 - € 34,99

 

 

 

 

3,00 €

Order from 
€ 35 - € 39,99

 

 

 

 

2,00 €

Order from 
€ 40 - € 44,99

 

 

 

 

1,00 €

Order from
€ 45 and more

 

 

 

 

free of charge

 
2) In addition to the geographical criteria, there also exists a quality criteria of the customer, and which allows certain customers to benefit from the advantages reserved for our VIP customers and which are classified into the category that we call  "GOLD ACCOUNT".
 
The following conditions are applicable for the category "GOLD ACCOUNT":
 
Minimum amount of order: € 5.-
Amount of order: from € 5.- to € 7,49                          Corresponding participation: € 1,50
Amount of order: from € 7,50 to € 9,99                        Corresponding participation: € 1.-
Amount of order: € 10.- and more                           Free of charge
 
In order to apply for the category "GOLD ACCOUNT”, the company of the customers has to fulfil all following criteria:
 

1) have at least 20 employees at its delivery address who are registered on our website
2) – either have at least 100 employees at its delivery address in case there is no staff canteen on its premises
- either have at least 250 employees at its delivery address in case there is a staff canteen on its premises
3) be located in zone A or B (see here-above)
Exceptions can be made, but only in case a directing person of human resources or staff services contacts us for prior analysis.
We reserve the right to review at any time the classification of companies classified under "GOLD ACCOUNT”, as well as the fact to downgrade a customer from the category "GOLD ACCOUNT” to one of our zones (A, B, C, D or E).
 
!!! Employees of a company which is classified under "GOLD ACCOUNT” are not automatically integrated into this category. They firstly have to register on our website, and we will then put them into the category "GOLD ACCOUNT”, and notify them of this by e-mail !!!
 
The following conditions are applicable for all zones and categories:
 

The prices of participations in shipping costs are including VAT, and are added to the amount of order. No price reduction (discounts,...) is accorded to participations in shipping costs.